Refund policy

RETURN AND REFUND POLICY

Last updated: March 2026

Every COZELA piece is designed to be kept. If something is not right, we will make it right.

Returns (30 days)

We accept returns within 30 days of delivery.

To be eligible, the item must be unused and in the same condition you received it, in the original packaging (or packaging that protects it equally well), and returned with proof of purchase (order number or order confirmation email).

Not eligible for return: items marked Final Sale, gift cards, and items that show signs of wear, washing, staining, odors, or damage caused after delivery.

How to start a return

Email us at support@cozelaco.com with your order number, the email used at checkout, and a brief reason for the return.

If there is an issue such as damage or a defect, include photos so we can resolve it faster.

We will reply with return instructions.

Return shipping

Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our end.

We recommend using a trackable shipping method. COZELA is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of approval.

If approved, your refund will be issued to your original payment method. Refunds typically process within 5 to 10 business days, though bank timing can vary.

Original shipping fees are not refundable, unless the return is due to a defect or our error.

Exchanges

If you would like a different version (when available), the fastest path is to return your original item if eligible and place a new order for the item you want.

If inventory is limited, we will do our best to help, but exchanges cannot be guaranteed.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or incorrect, email support@cozelaco.com within 48 hours of delivery with your order number and clear photos of the item and packaging.

We will confirm the best solution: replacement, refund, or store credit depending on availability.

Address changes and order cancellations

If you need to change your shipping address, email us as soon as possible at support@cozelaco.com with your order number. We can usually update it before fulfillment begins.

Once an order has shipped, we cannot guarantee address changes.

Missing packages

If tracking shows "Delivered" but you did not receive it, check with household members, building staff, or neighbors first. Then email us and we will help you file the appropriate carrier claim and guide next steps.

Contact

Questions or returns: support@cozelaco.com