COZELA · CLIENT CARE

Need help?

For order support, product questions, or styling guidance. We're here to help.

CLIENT CARE

Send a note.

Product questions, styling guidance, and general support. If it is an order question, drop your order number in the message. If it is anything else, just tell us what you need and we will handle the rest.

Email: support@cozelaco.com
Typical reply: 1 to 2 business days
Prefer DM? Instagram

By submitting, you agree to be contacted regarding your inquiry. We never share customer details.

FAQs

When will the Black Orb be available?
Join the waitlist on our Shop page to be the first to know.
What fits inside the pocket?
The hidden seam pocket holds phones, remotes, small notebooks, and similarly sized items. It is designed to keep everyday essentials within reach without cluttering your space.
How do I care for the Orb?
Spot clean only. Do not machine wash. The bouclé fabric is durable and stain-resistant for everyday use.
Do you offer returns or exchanges?
Yes. We offer returns within 30 days of delivery. The Orb must be in its original condition. Contact support@cozelaco.com to initiate a return.
Where do you ship?
We currently ship within the United States.